Harland Clarke Contact Center Facilitates Regional Bank Conversion

Monday, February 18, 2013
A full-service community bank was embarking on a substantial expansion of its branch network that would result in approximately $300 million in deposits. In addition to expanding the bank’s footprint and customer base, the acquisition was designed to grow online and mobile banking services, as well as increase local loans for individuals and small businesses. The bank was committed to providing a positive and seamless account conversion experience for its more than 30,000 newly acquired customers.

   


Inbound Call Support Smoothes Online Banking Conversion

Monday, February 18, 2013
One of the nation’s premier financial services companies decided to switch to a new online banking application provider in order to enhance the security of personal and account information for its customers. While the bank was committed to ensuring a smooth and painless transition for customers, it wasn’t staffed to handle the anticipated increase in inbound call volume during the conversion.