BURST: The Burst solution adds short-term, scalable capacity to your contact center, exactly when you need it

Burst, from Harland Clarke, is the best way to add short-term, scalable contact center capacity with no long-term commitment required. Online and mobile banking conversions often spike contact center call volume, resulting in long wait times, less-than-expected service and frustrated account holders. Don’t put account holder retention and conversion success at risk.


WHAT’S DIFFERENT ABOUT BURST?

Our Short-Term Solution Requires No Long-Term Commitment

  • Exactly what you need for as long as you need it
  • Augments your existing contact center resources
  • No long-term contract required
  • Partial outsourcing available

Burst Flexes to Fit Your Needs, Even if They Change

  • Assistance in estimating incremental call volume
  • Programs as large or small as you need
  • Ability to scale up or down based on call volume
  • B2B and B2C capabilities

Burst Has You Up and Running Quickly

  • Comprehensive training protocols for smooth, quick implementation
  • Process management best practices provide workflow efficiency and quality assurance

We’ll Represent Your Brand the Same Way You Do

  • Dedicated contact center team acts as your employees would
  • Representatives trained on your unique protocols and brand language
  • All calls recorded for quality assurance and adherence to your standards
  • High-quality, high-touch service and a seamless account holder experience

Our Advanced Technology and Protocols Protect Your Information

  • Highly secure, “pen-less” and paperless environment to protect sensitive information
  • Fulfillment of regulatory, compliance and security requirements
  • Onsite reviews for validating our control frameworks

We Know Financial Services and What Your Account Holders Expect

  • Experience talking to account holders about financial services matters
  • More than 140 years of financial institution experience