Our BURST SOLUTION is the ideal way to augment your contact center short-term when online and mobile banking conversions or other enterprise events spike contact center volume. We’ll work with you to structure a flexible and scalable program tailored to your financial institution.

Conversion SupportFlex with burst

Conversion Support

Ensure account holder satisfaction and loyalty with inbound or outbound calls during transition

M&AFlex with burst

M&A

Ensure a seamless merger or acquisition with satisfied account holders and empowered staff

Data Breach SupportFlex with burst

Data Breach Support

Let your account holders reorder personal or business checks using our secure ordering sites

Disaster RecoveryFlex with burst

Disaster Recovery

Get immediate inbound support for account holders in case of a disaster or service disruption

BURST SOLUTIONS

Online and mobile banking conversions or other events often spike contact center volume, resulting in long wait times and frustrated account holders. Harland Clarke's Burst solution answers the call with short-term, scalable services to augment your existing staff with no long-term commitment required.

Call Quality Monitoring

Call Quality Monitoring

Evaluate the effectiveness of the service being delivered by your own contact center employees

Small Business Acquisition

Small Business Acquisition

Let us deliver highly qualified business leads and schedule appointments for your sales staff

B2B Lead Gen

B2B Lead Gen

Build data-enhanced custom lists, generate leads and nurture them with friendly follow-up calls

Overdraft Opt-in

Overdraft Opt-In

Increase opt-in rates and meet compliance requirements using our easy-to-implement solution

EMV Chip Card Support

EMV Chip Card Support

Meet the spike in inbound calls as your account holders switch to new debit and credit cards

After Hours Support

After Hours Support

Answer questions and accommodate account holder requests around the clock