Strategy

Harland Clarke’s seasoned consultants work with your institution to formulate marketing strategies to help you increase wallet-share, develop a more profitable customer base, and improve marketing return on investment. Our team of marketing strategists help create a successful road map for your entire direct mail program. A single strategist stays involved throughout the project to help keep the program on track or to make refinements to the plan, if needed. This includes:

Program objectives. We take a completely objective viewpoint of the customer, the product and the client’s marketing strategy to delve into the core truths of all three. Once the objective is clear and quantifiable, we define it in purely financial terms so we know what success looks like when we achieve it.

Situational analysis. Our strategists keep an eye on the marketplace and the client’s business, helping to sort through the chaos to pinpoint the important dynamics in play. Our strategists analyze events in the economy and financial markets; demographic data and industry trends; changes in the legislative and regulatory environments and marketing initiatives from the competition.

Program recommendations. Once all the factors have been considered, our strategists develop specific recommendations for program execution, audience selection, offer positioning, creative, media integration and tracking/analysis.

Measurement and refinement. For every program, strategists define how results will be captured and analyzed, document the thinking behind any improvements and make the refinements necessary to increase responses going forward.

Copyright 2008 Harland Clarke.

Harland Clarke Corp. is a leading provider of integrated payment solutions, marketing services, technology solutions, and best-in-class security to financial institutions, investment firms, B2B clients, small businesses, and individual consumers. Harland Clarke delivers solutions that help financial service businesses build long-term, profitable relationships with their customers or members.


10931 Laureate Drive • San Antonio, Texas 78249 • 800.382.0818