Harland Clarke accepts telephone customer and member orders on behalf of our clients through our world-class, in-house Contact Centers. Our experience is that orders received through self-serve channels produce higher average order value than orders received through branches. In support of your checking programs and beyond, our Contact Center division offers a number of inbound and outbound services, including:
- Place and track reorders with no changes using Harland Clarke’s voice response system
- Outbound business account calls to support checking or other account needs
- Conversion support
- Cross sale of products and services
- Customer Satisfaction Surveys
Building upon the support provided for your checking programs, we also offer General Financial Transaction Outsourcing such as handling account transactions, customer address changes, account balance inquiries, funds transfer, stop payments and campaign response.
Our Contact Centers also support email, chat, and multi-language communications.